Privacy Policy
This notice explains how Eversafe Bathrooms Ltd collects, uses, shares and protects personal information when you visit our website, contact us, request a survey or quotation, buy products or services, or otherwise deal with us.
Who is responsible for your information?
Eversafe Bathrooms Ltd is the data controller for the personal information described in this notice. This means we decide why and how that information is used.
This notice applies to our bathroom, heating, home-security and care-monitoring enquiries and services, our website, surveys, quotations, installation work, aftercare and marketing.
Eversafe Bathrooms Ltd
123 Saltergate
Chesterfield
S40 1NH
Telephone: 0333 305 4484
Email: info@eversafebathrooms.co.uk
Please mark privacy enquiries for the attention of the Data Protection Lead.
What personal information we collect
Identity and contact details
- Name and contact preferences
- Postal and installation address
- Email address and telephone number
- Names of authorised family members, carers or representatives
Enquiry and service details
- Survey and appointment information
- Property, access and security requirements
- Product choices, plans, quotations and contracts
- Messages, complaints and aftercare records
Transaction information
- Invoices, payment status and account records
- VAT-relief declarations where applicable
- Warranty and installation records
- We do not normally retain full payment-card details
Website and device information
- IP address, browser and device type
- Pages viewed and interaction information
- Cookie choices and consent records
- Referral source and approximate location
Photos, plans and recordings
- Property photographs or measurements supplied for a quote
- Installation and completion photographs where agreed
- CCTV positioning plans where relevant
- Calls are not recorded unless you are told first
Sensitive information
- Mobility, disability or health information you choose to provide
- Accessibility and safeguarding requirements
- Care-monitoring needs and agreed contacts
- Only collected where relevant and with additional protection
How we collect information
- Directly from you by phone, email, website form, booking form or in person
- During home surveys, quotations, installation and aftercare
- From an authorised family member, carer, advocate or professional referrer
- From payment, finance, product or monitoring providers involved in your chosen service
- Automatically through essential website technology and, where permitted, analytics cookies
- From publicly available sources where necessary to verify business details or prevent fraud
Information about another person
If you give us information about a relative, customer, carer or other person, you should have authority to do so and make this notice available to them. We may contact them to confirm their wishes, identity or authority where appropriate.
Children
Our website and services are not directed at children. We only process a child’s information where necessary for a household service and with appropriate involvement from a parent, guardian or authorised professional.
Why we use your information
| Purpose | Information used | UK GDPR lawful basis |
|---|---|---|
| Responding to enquiries, surveys and quotations | Identity, contact, property and requirements information | Steps at your request before entering a contract; legitimate interests in responding to enquiries |
| Providing products, installations and aftercare | Contact, property, appointment, contract, access and installation records | Performance of a contract; legitimate interests where dealing with an authorised representative |
| Payments, accounting, VAT and business records | Transaction, invoice, VAT-relief and contract information | Contract and compliance with legal obligations |
| Accessibility, mobility and care requirements | Information you choose to provide about disability, health, care or safeguarding needs | Contract or pre-contract steps plus an Article 9 condition where required, normally explicit consent or legal obligation |
| Security, fraud prevention and legal claims | Contact, transaction, device, communications and service records | Legitimate interests in protecting customers and our business; legal obligation; establishment or defence of legal claims where applicable |
| Service messages and appointment reminders | Name, phone, email and booking information | Contract, pre-contract steps and legitimate interests in administering appointments |
| Marketing and customer updates | Contact details, preferences and service interests | Consent or legitimate interests where electronic-marketing rules permit; you may opt out at any time |
| Website analytics and improvement | Cookie, device and usage information | Consent for non-essential cookies; legitimate interests for strictly necessary security and operation |
Transfers outside the UK
Some technology providers may store or access information outside the UK. Where a restricted transfer occurs, we use a lawful transfer mechanism such as UK adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to approved standard contractual clauses, together with supplementary safeguards where required.
You may contact us for more information about the relevant safeguards.
Keeping information secure
We use proportionate technical and organisational measures designed to protect personal information, including access controls, authentication, encryption in transit, secure hosting, staff confidentiality and supplier checks.
No online system is completely risk-free. If a personal-data breach is likely to create a risk to people, we assess it, record it and notify the ICO and affected people where the law requires.
How long we keep information
Enquiries and quotations
Normally up to 24 months after the last meaningful contact where no contract follows, unless a longer period is needed for a complaint or legal claim.
Customers and transactions
Core contracts, invoices and tax records are normally retained for six years after the end of the relevant financial year or relationship, where needed for tax, accounting or legal purposes.
Warranty and installation
For the warranty period and afterwards where reasonably needed to evidence work, meet legal duties or handle a claim.
Sensitive information
Only for as long as necessary for the stated service or legal requirement, with access restricted and periodic review.
Marketing
Until you unsubscribe, withdraw consent or we determine the information is no longer accurate. We may keep a minimal suppression record to respect your opt-out.
Website information
According to the lifespan shown in our cookie controls and Cookie Policy, or for the shorter period configured in the relevant service.
Retention may be extended where information is required for legal proceedings, safeguarding, fraud prevention or a regulatory investigation. When no longer required, it is securely deleted or anonymised.
Your data-protection rights
Access
Ask for a copy of personal information we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Erasure
Ask us to delete information where the legal conditions apply.
Restriction
Ask us to limit how information is used in certain circumstances.
Objection
Object to processing based on legitimate interests and to direct marketing at any time.
Portability
Receive eligible information in a structured, commonly used format.
Withdraw consent
Withdraw consent at any time without affecting earlier lawful processing.
Automated decisions
Rights relating to solely automated decisions with legal or similarly significant effects.
Your online choices
Cookies
We use essential cookies to operate and secure the website. Non-essential analytics, advertising or similar technologies are used only where the applicable rules permit and the required choice has been obtained. You can change available preferences through our cookie controls. Read our Cookie Policy.
Marketing
You can opt out of marketing at any time using an unsubscribe link or by contacting us. Service messages about a booking, contract, safety issue or warranty are not marketing.
Do you sell my information?
No. We do not sell personal information.
Do care-monitoring providers receive information?
Only where necessary for a service you choose. We identify the provider, explain its role and share the minimum information required.
Can I ask for my information?
Yes. Contact us using the details below. We may need to confirm your identity before responding.
Contact Eversafe
Eversafe Bathrooms Ltd
123 Saltergate
Chesterfield
S40 1NH
Telephone: 0333 305 4484
Email: info@eversafebathrooms.co.uk
Complaints
Please contact us first so we can investigate. We will acknowledge a data-protection complaint within 30 days and respond without undue delay.
You also have the right to complain to the Information Commissioner’s Office:
Make a complaint to the ICO
Telephone: 0303 123 1113
Changes to this Privacy Policy
We may update this notice when our services, suppliers or legal obligations change. The current version will be published here with a revised “last updated” date. Material changes may also be brought to your attention by another appropriate method.
This notice should be read with our Cookie Policy and any specific privacy information provided at the point where information is collected.