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Website visitors
Sections concerning website use, content, intellectual property, links and privacy apply whenever you use this site.
Clear terms for our customers
Terms and conditions
These terms explain how you may use the EverSafe Bathrooms website and the general basis on which we survey, quote for, supply and install our products and services.
About these terms
The website is operated by EverSafe Bathrooms. Our contact address is 123 Saltergate, Chesterfield, S40 1NH. These general terms should be read with the written quotation, specification, order form and any cancellation notice or warranty supplied for your project.
Your project documents take priority
Because every home and installation is different, the signed quotation or order documents will set out the precise work, products, price, payment schedule, estimated programme and any project-specific terms. If there is a conflict, those project documents take priority for the relevant work, except that nothing can remove rights which the law gives a consumer.
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Customers
Project sections apply when we provide a survey, quotation, design, goods, installation or related service.
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Consumers and businesses
Some statutory protections apply specifically to consumers. Business customers may receive separate commercial terms in their quotation.
Website use and information
01 Permitted use
You may use this website for lawful, personal or legitimate business enquiries. You must not damage or disrupt the site, attempt unauthorised access, introduce malicious code, misuse forms, scrape content at unreasonable scale or use our material unlawfully.
02 Website content
We take reasonable care over published information, but website content is general guidance and is not a design, medical, clinical, structural, electrical or legal assessment. Product images, colours, dimensions, features, availability and guide prices may change. A site survey and written quotation are required before an installation is agreed.
03 Intellectual property
Unless stated otherwise, website text, branding, graphics, layouts and original media belong to or are licensed to EverSafe Bathrooms. You may view or print reasonable extracts for personal use, but must not reproduce, sell, modify or commercially exploit them without written permission.
04 Links and availability
Third-party links are provided for convenience and do not amount to endorsement. We are not responsible for external content or availability. We may update, suspend or withdraw parts of the website, but will not intentionally limit any existing customer’s lawful rights.
Surveys, quotations and contracts
Survey and quotation
- Guide prices are not binding offers unless expressly stated
- A quotation is based on information reasonably available at the survey
- Its validity period will be shown on the quotation
- Product substitutes or design changes require agreement
Forming the contract
- A contract forms when both parties accept the order on the stated basis
- Acceptance may require a signed order and agreed deposit
- Finance is subject to any lender’s separate approval and terms
- We will provide required pre-contract and cancellation information
05 Scope, price and VAT
The agreed scope and total price will be shown in the quotation or order. Unless stated otherwise, consumer prices include VAT at the rate applicable when invoiced. Any grant, exemption, reduced VAT treatment or third-party funding is subject to eligibility and evidence; we cannot guarantee approval by another organisation.
06 Deposits and payments
Deposit amounts, stage payments and the final balance will be stated in the project documents. Payments must be made by the agreed dates. We will not impose charges or retain sums where doing so would be unlawful or unfair. If payment is genuinely disputed, please contact us promptly so the issue can be investigated.
07 Changes and unforeseen work
Changes requested after acceptance may affect price and timing. Where reasonably possible, variations will be described and priced for approval before work proceeds. Hidden defects, unsafe services, asbestos, structural conditions or other matters that could not reasonably be identified at survey may require work to pause while options are discussed. Emergency safety work will be limited to what is reasonably necessary.
08 Access and customer responsibilities
You must provide safe, reasonable access at agreed times; disclose known hazards and relevant property restrictions; protect or remove valuables; and obtain permissions for which you are responsible, such as landlord, freeholder or management-company consent. We will identify any planning, building-control or specialist approval responsibility in the project documents where relevant.
09 Dates, delays and disruption
We will use reasonable efforts to meet agreed or estimated dates. Home-improvement work can involve noise, dust and temporary loss of facilities. Dates may change because of product availability, hidden conditions, unsafe weather, utility interruption, illness or events outside reasonable control. We will communicate material delays and agree reasonable next steps. Statutory rights concerning performance within an agreed or reasonable time remain unaffected.
10 Completion and care
We will ask you to identify apparent outstanding items at completion and will arrange reasonable remedial work where we are responsible. Minor cosmetic differences inherent in materials are not necessarily defects. You must follow supplied operating, cleaning, maintenance and safety instructions and allow reasonable access for inspection or remedy.
Cancellation and early work
Your cancellation rights depend on what you buy, how the contract was made and whether goods are standard or made to your specifications. We will provide the legally required information for the individual contract.
Distance or off-premises contracts
Consumers will normally have a 14-day cancellation period where the Consumer Contracts Regulations apply. The starting date and any exceptions depend on whether the contract concerns services, goods or a combination.
Starting within 14 days
If you expressly ask us to begin a service during the cancellation period and later cancel, you may have to pay a proportionate amount for work properly performed. If the service is fully completed following the required express request and acknowledgement, the cancellation right may end.
Bespoke and installed products
Some made-to-measure or clearly personalised goods may fall within a statutory cancellation exception. That does not remove rights where goods are faulty, misdescribed, incorrectly installed or services are not performed with reasonable care and skill. Any deductions or charges following cancellation will only be applied where permitted and explained in the contract information.
Quality, warranties and statutory rights
11 Goods and installation
For consumers, goods must be of satisfactory quality, fit for a purpose made known and match their description, subject to the Consumer Rights Act 2015. Where installation is part of our contract and is carried out incorrectly under our responsibility, the statutory remedies may include repair, replacement, price reduction or other remedies provided by law.
12 Services
We will perform services with reasonable care and skill. Information we give about the service, where relied upon as part of the consumer’s decision, may become binding. If no price or completion time is fixed, the law may require a reasonable price and performance within a reasonable time.
13 Guarantees and manufacturer warranties
Any EverSafe workmanship guarantee and any manufacturer warranty will be described in the project documents. Manufacturer warranties may require registration, maintenance or compliance with instructions. A commercial guarantee is additional to, and does not replace, statutory consumer rights. Damage caused by misuse, unauthorised alteration, lack of maintenance, accidental damage or work by others may fall outside a guarantee, but exclusions will not override the law.
14 Liability
Nothing in these terms excludes or restricts liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights. Subject to that, we are not responsible for losses that were not reasonably foreseeable, losses caused by inaccurate information supplied by the customer, or business losses suffered by a consumer. Separate limitations may apply to business contracts.
These terms do not reduce your legal rights
Consumer law applies regardless of any manufacturer warranty or wording in these general terms. For independent information, visit the GOV.UK consumer protection guidance.
Complaints, privacy and general provisions
Complaints
Contact us promptly with your name, address, project reference and details of the issue. We will acknowledge the complaint, investigate it fairly and explain the proposed outcome. Where appropriate, please allow us a reasonable opportunity to inspect and remedy work.
Privacy
Personal information is handled in accordance with our Privacy Policy. Cookies and similar technologies are addressed in our Cookie Policy, and inclusive access in our Accessibility Statement.
15 Ending a contract
Either party may have rights to end the contract where the other commits a serious breach and does not remedy it within a reasonable opportunity, or where the law otherwise permits. Consequences, payment for properly supplied work and return or collection of goods will be handled according to the contract and applicable law.
16 Events outside reasonable control
Neither party is responsible for delay caused by an event outside reasonable control, provided reasonable steps are taken to reduce the effect and the other party is informed. This does not remove cancellation, refund or other rights that cannot lawfully be excluded.
17 Transfer, severability and waiver
You may not transfer project obligations without our written agreement, although this does not restrict statutory rights. We may use suitably qualified subcontractors while remaining responsible for our contractual obligations. If part of these terms is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver of it.
18 Governing law
These terms and consumer contracts are governed by the law of England and Wales. Consumers may bring proceedings in the courts available to them under applicable law. Nothing here removes mandatory rights that apply where a customer resides elsewhere.
19 Updates
We may update these website terms for legal, operational or service changes. The version applying to an accepted installation contract will not be changed retrospectively unless agreed or required by law. The date at the top identifies this website version.
Questions or complaints
Please contact EverSafe Bathrooms if you need these terms explained, require an accessible format, wish to cancel where entitled, or want to raise a concern about a quotation or installation.
Keep copies of your quotation, order, invoices, warranty information and correspondence, as these form the clearest record of the agreement.
Contact EverSafe Bathrooms
Telephone
0333 305 4484
Email
info@eversafebathrooms.co.uk
Post
EverSafe Bathrooms
123 Saltergate
Chesterfield
S40 1NH