A patient run-through
We show you how your bathroom works, including the controls, seating and supports fitted, so you can ask questions before we leave.
EverCare · Bathroom aftercareA bathroom to enjoy.
A bathroom to enjoy.
A team still here for you.
Your new bathroom is the start of easier, more comfortable bathing. With EverCare, you have someone to turn to after the installation, too.
Whether it is a question about your shower, a concern about a support rail or help with a product warranty, start with us.
12 monthsEverSafe installation labour warranty
10 yearsSpecified Altro flooring product cover
25 yearsSpecified wall panel product cover
Here to helpFriendly support after installation
A little reassurance goes a long way
Feel comfortable asking. Feel confident bathing.
Your independence matters long after we finish fitting your bathroom. Our aftercare helps you understand your new space and get the right support when you need it.
A familiar point of contact
If something does not feel right, speak to EverSafe. We will help identify the issue and explain the next step in plain English.
Help keeping things working
From finding the right care instructions to supporting a manufacturer warranty enquiry, we are here to help you look after your bathroom.
Your cover, clearly explained
Installation care and product protection.
Our labour warranty covers our installation workmanship. Your bathroom products have separate warranties, with their own terms and cover periods.
12 months
Installation labour
Our labour warranty runs for 12 months from completion. If a problem is caused by our installation workmanship, we will put that workmanship right at no labour charge.
10 years
Altro flooring
The specified Altro flooring supplied with your bathroom carries 10-year product cover, subject to the warranty for the range installed and its care requirements.
25 years
Wall panels
Our specified wall panels carry 25-year product cover under the applicable product terms. Accidental damage to panels is not included.
We will help you understand the difference. Product cover does not automatically include EverSafe call-outs, removal, refitting or replacement labour. We will check the applicable cover and explain any charge before you agree to work. Your quotation and handover documents identify the products and warranties for your installation.
If you need us
One conversation is a good place to start.
You do not need to know whether it is an installation issue or a product fault before calling.
Tell us what is happening
Call with your name, installation address and a description of the concern. Your installation date and any product details are helpful if you have them.
We check the next step
We will discuss the issue with you, check the relevant warranty and explain whether advice, a manufacturer enquiry or a visit is needed.
A clear way forward
We will explain what is covered and support you with the next steps. If chargeable work is needed, we will discuss the cost and get your agreement first.
A helpful product warranty guide
Different products. Different protection.
There is no single standard warranty for every bathroom. These published manufacturer examples show how cover can vary; they are a guide, not a promise that every product below will be fitted in your home.
The exact model, purchase date, registration, use and maintenance requirements matter. Parts, finishes, seals, electronics and labour can have different cover. Your own product documents confirm the terms.
Toilets
Ceramic cover can be lifetime
For example, AKW lists lifetime cover for Navlin toilet pans. Seats, flush mechanisms and electronic components may have different periods.
AKW warranty guide ↗Taps
Examples range from 5 years to lifetime
Aqualisa lists 5 years for its named tap ranges. Bristan offers lifetime cover for eligible taps bought from 1 April 2026; exclusions apply.
Bristan guarantee details ↗Electric & mixer showers
Aqualisa examples: 2–5 years
Aqualisa lists 2 years for its electric showers and 2–5 years for listed mixer models. Other makes and models have their own terms.
Aqualisa product warranty list ↗Smart & digital showers
Aqualisa listed smart showers: 5 years
Aqualisa lists 5 years for models including Quartz Touch and the S1, S2 and S3. Registration and proof of purchase are required for a warranty claim.
Aqualisa smart shower cover ↗Grab rails & support poles
AKW examples: 1 year to lifetime
AKW lists 1 year for some mild steel rails and lifetime for selected stainless steel rails and its floor-to-ceiling support pole. Check your fitted model.
AKW rails and poles cover ↗Walk-in baths
Example: 5-year manufacturing guarantee
Trojan's Bathe Easy range has a 5-year manufacturing guarantee; its Aquair systems have 2 years. Your bath, door seals and optional systems may have separate terms.
Trojan bath guarantee information ↗Braddan slip-resistant shower trays
AKW: lifetime product warranty
AKW lists lifetime cover for Braddan trays, subject to its terms and correct installation. Normal wear and tear is excluded; this does not mean lifetime installation labour.
Braddan specification and warranty ↗Not sure which product you have?
Please ask us
We can help you identify the product fitted and find the relevant warranty information. Keep your invoice, handover information and registration details somewhere easy to find.
Call EverSafe: 0333 305 4484 ↗Straightforward and fair
When would there be a charge?
If the issue is outside the applicable cover and is not our responsibility, labour, call-outs, parts or replacement products are chargeable.
This can include accidental damage, misuse, normal wear, a lack of required maintenance or alterations by others where these caused the problem.
No uncertainty about the next step. We will explain the proposed work and any charges before asking you to go ahead.
These warranties are additional to your statutory rights. An expired warranty does not by itself mean a repair is chargeable or remove our legal responsibilities.
Everyday care
Small habits help your bathroom last.
- Follow the cleaning instructions for your flooring, wall panels and fittings, using the recommended products.
- Keep drainage areas clear and report leaks, damaged seals or changes in performance promptly.
- Use seating, rails and poles within their stated limits and follow the product instructions.
- If a support feels loose or a fitting seems unsafe, stop using that item and contact us before using it again.
- Ask if you need another explanation of your shower or bath controls. We are happy to help.
Good questions, simple answers
A little more about EverCare.
Can I contact you after the first 12 months?
Yes. You can still contact EverSafe for help. We will check any remaining product cover and explain the options. Work outside cover that is not our responsibility is chargeable, with costs agreed beforehand.
Will you help me with a manufacturer warranty?
Yes. Start with us and we will help identify the product, find its warranty information and support you with the enquiry. The manufacturer may need proof of purchase, registration details or an assessment before confirming cover.
Are accidental damage and everyday wear covered?
They are generally outside product and workmanship warranties. In particular, accidental damage to wall panels is excluded from their 25-year cover. We can discuss repair or replacement options and any costs with you.
Does EverCare include routine servicing or unlimited free visits?
This page explains our aftercare support and warranty cover. It does not include a promise of routine servicing or unlimited free call-outs. Any separately agreed servicing or additional cover will be set out in writing.
Do I need to register my products?
Some manufacturers require registration for their warranty or extended cover. Check the paperwork provided with each product and keep your proof of purchase. If you are unsure what to do, please ask us.
EverCare by EverSafe Bathrooms
A question today? We are here to listen.
Big concern or small question, get in touch. We will help you understand what to do next so you can feel more confident in your bathroom.
Call 0333 305 4484Please have your installation address handy when you call.